Priority management in IT service for airline employees

Authors

DOI:

https://doi.org/10.18372/2073-4751.78.18969

Keywords:

airline, Helpdesk, IT service request, service catalog, priority, set, relation

Abstract

The purpose of the processing is the automatic prioritization of IT service requests for employees of airline`s departments. The object types affecting request priorities identified. The simple function for calculating the priorities of requests based on the analysis of such components as the user's department, position, the location of the problem, the service that must be restored, the work that will solve the problem and the plan for performing this work proposed to use. The result is obtained by successive transformation of relations of sets departments, positions, locations, services, works and their execution plans.

References

Сураєв В. Ф., Мазур В. І., Фоміна Н. Б. Організація потоків даних в системі формування завдань на технічне обслуговування літаків. Комп’ютерні системи та мережні технології (CSNT-2024) : тези доп. ХV міжнар. наук.-прак. конф., Київ, Україна, 25–26 квітня 2024 / НАУ. Київ, 2024. С. 158–159.

Suraiev V., Mazur V., Ivankevsch O. Effective approach to minimization of the cost of airline’s intersystem interfaces creation. The Ninth World Congress "AVIATION IN THE XXI-st CENTURY" : proceedings, Kyiv, Ukraine, 22–24 September 2020 / NAU. Kyiv, 2020. С. 158–159.

Сураєв В. Ф., Мазур В. І. Оптимізація сукупної вартості міжсистемних інтерфейсів. Проблеми інформатизації та управління. 2019. Вип. 1(61). С. 7–10.

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Published

2024-07-01

How to Cite

Suraiev, V., & Kudrenko, S. (2024). Priority management in IT service for airline employees. Problems of Informatization and Control, 2(78), 120–123. https://doi.org/10.18372/2073-4751.78.18969

Issue

Vol. 2 No. 78 (2024)

Section

Статті

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