The impact of implementing a competency-based approach to flight attendant training on overall passenger satisfaction.

Authors

  • Viktoriia Avramenko National Aviation University
  • Yevheniia Bielousova National Aviation University
  • Oleg Triukhan National Aviation University

Keywords:

flight attendants, training, competency-based approach, aviation, passenger satisfaction

Abstract

The effectiveness of implementing a new method of training flight attendants based on a competency-based approach is investigated. The influence of such training on the overall passenger satisfaction with the service on board the aircraft is analyzed.

Additional Files

Published

2025-03-28

Issue

2024: XI Всесвітній конгрес “Авіація в XXI столітті” – “Безпека в авіації та космічні технології”

Section

Safety Culture in Aviation: threat and risk management